Refund Policy

Last Updated: July 2026

At Affordable Fashion Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a fair and transparent refund process.

1. Refund Eligibility

You are eligible for a refund if:

1. The item is defective, damaged, or incorrect upon delivery.
2. The item does not match the description or images shown on the website.
3. You return the item within 3 days of delivery (subject to conditions).

2. Non-Refundable Items

The following items cannot be refunded:

1. Custom-ordered or personalized products.
2. Items marked as "Final Sale" or "Clearance".
3. Products that have been used, washed, or damaged after delivery.
4. Underwear, innerwear, or hygiene-related products (for health and safety reasons).

3. How to Request a Refund

To request a refund:

1. Contact us within 3 days of delivery via:
2. 📞 Phone: 0314-1955420
3. 📧 Email: support@affordablefashionstore.site
4. Provide your order number, the item(s) you wish to return, and the reason for refund.
5. We will guide you on how to return the item (or arrange a pickup if available in Rawalpindi).

4. Refund Process

Once we receive and inspect your returned item:

1. If approved, your refund will be processed within 7 working days.
2. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit (as per your preference).
3. For online payments, the refund will be credited back to your original payment method.

5. Refund Shipping Costs

1. If the refund is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
2. If the refund is due to change of mind, size mismatch, or preference, the return shipping cost will be borne by the customer.

6. Important Notes

1. Please inspect your package at the time of delivery. Once accepted, we assume the item is received in good condition.
2. Refunds may take longer during holidays or peak seasons.
3. We reserve the right to refuse a refund if the item does not meet the eligibility criteria.

7. Contact Us

If you have any questions about refunds, please contact us:

📧 Email: support@affordablefashionstore.site

📞 Phone: 0314-1955420

📍 Serving Area: Rawalpindi